Are you a hungry, humble, and honest individual with a passion for enhancing customer experiences through improved product serviceability If so, joining our team as a Serviceability Engineer at Nutanix offers you the chance to collaborate across diverse functions, drive impactful serviceability improvements, and work closely with talented professionals dedicated to delivering exceptional support and usability for our innovative products.

This team is made up of passionate engineers dedicated to improving product serviceability, diagnostics, and the overall customer experience.

Serving as a critical bridge between Support and Engineering, the Service Strategy & Enablement team ensures that serviceability and usability are embedded into every stage of product design and development. By analyzing support cases, monitoring field performance, and incorporating customer feedback, the team drives continuous improvements that enhance both product quality and the support experience.

The team operates in a hybrid work environment, encouraging in-person collaboration a few days each week to promote teamwork, innovation, and shared success.

As a Infrastructure Serviceability Engineer, you will act as a key individual contributor, performing pre-release product validation and translating field lessons into actionable product requirements. You will work cross-functionally to drive features that reduce resolution time, enhance diagnostic functions, and ultimately elevate the customer experience. Participate early in the NPI (New Product Introduction) cycle, providing architectural input to ensure new features are built for effortless troubleshooting and supportability.

Review and validate product design documents (PRDs) and test plans to ensure field-learned gaps and known issues are integrated into future system architectures.





Act as the primary bridge between Support and Engineering, ensuring that diagnostic tools and serviceability features augment the support engineer's performance.

Maintain a forward-looking view of hardware and software release cycles, ensuring serviceability standards keep pace with Nutanix's evolving technology stack.

Lead cross-functional alignment between DevEx and Engineering functions to prioritize field issues and ensure fixes are delivered in a timely manner.

Field Insights & Continuous Improvement

Collaborate with Engineering to ensure field issues are included in test automation scripts, continually assessing results to prevent regression.

5+ years of experience in the technology industry with atleast 2 years experience in support, serviceability, or product validation within an enterprise environment.

- Proven experience in Storage, Virtualization, Disaster Recovery, Networking, and Backup solutions. Hardware/Firmware Knowledge: Familiarity with modern Intel/AMD server architectures, component firmware, drivers, and protocols. Experience with Nutanix hypervisors is a significant advantage.
- Experience working within a Customer Support ecosystem utilizing tools such as Salesforce, JIRA, and Confluence.
- Working knowledge of Kubernetes or containerized environments.
- Bachelor of Science Degree in Computer Science or a related field; or equivalent practical experience.

Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources.

📌 Senior Infrastructure Engineer - Hybrid Working (Bengaluru)
🏢 Nutanix
📍 Bengaluru