Our high-performance culture is driven by our values. Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.

As a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development.

Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term growth opportunities!

Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.

High-Performance Environment. You'll be trusted with real ownership and supported to do the best work of your career.

We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information

Identify, evaluate and resolve customer computer, system,



server and user related issues

Identify and propose potential system and customer relationship enhancements, including upsell opportunities

2+ years of experience in customer service and software support

- Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies
- Proficiency in updating and managing CRM; Salesforce preferred
- Training experience with the ability to adapt facilitation style to engage your audience
- Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities
- Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving
- Fuel performance and outcomes. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.

Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

📌 Customer Service Advisor - Night Shift - Work From (Bengaluru)
🏢 NAVEX Global
📍 Bengaluru