Job Title: L1 Technical Support Engineer - ZTNA Support Experience: 2+ Years
Location: Pune/Delhi

Position Summary
We are looking for L1 Technical Support Engineers to provide first-level technical support for enterprise ZTNA and Network Security environments. The role involves troubleshooting user access issues, VPN connectivity, authentication failures, endpoint security, and remote access problems while ensuring SLA compliance and customer satisfaction.
Note: This is a specialized cybersecurity support role, not a generic helpdesk or desktop support position.

Experience & Qualification
Graduate in Computer Science, IT, or MCA.
Minimum 2 years of experience in any of the following:
ZTNA Solutions
Endpoint Security
VPN / Secure Remote Access
Enterprise Network Security Products

Key Responsibilities
Provide L1 support for ZTNA users.
Troubleshoot authentication and access-related issues.




Resolve VPN and remote connectivity issues.
Perform ticket triage and categorization.
Collect logs and perform basic analysis.
Support endpoint client installation and troubleshooting.
Escalate complex issues to L2 teams.
Maintain SLA and provide timely customer updates.

Mandatory Technical Skills
Windows OS Troubleshooting
Basic Linux Commands
TCP/IP and DNS Fundamentals
VPN / ZTNA Client Troubleshooting
User Authentication Troubleshooting
Endpoint Security Basics
Ticket Management
Basic Log Analysis
Network Troubleshooting
Remote User Support

Valuable-to-Have Skills
Active Directory
MFA Troubleshooting
Antivirus / EDR
ITSM Tools
SASE / SSE Concepts
Secure Access Gateway Technologies

📌 Level 1 IT Helpdesk Support Engineer (Pune)
🏢 Info Origin
📍 Pune