Role: Customer Support Executive Type: Full time
Location: Bengaluru
Mode: Work from Office
Shift: Rotational
Days: 6 days
Timings: 9 hours rotational shift between 10 AM to 11 PM

Description:
We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities:
Respond to customer inquiries via phone, email, chat and/or social media.
Resolve customer complaints and issues in a timely and professional manner.
Provide product/service information to customers.
Maintain records of customer interactions and follow-ups.
Escalate complex issues to the relevant department when necessary.
Ensure high levels of customer satisfaction and service quality.
Meet response time and performance targets.

Must Haves:

- 1-3 years of proven experience in handling and resolving customer queries.
- Excellent written and verbal communication (English and Hindi).
- Experience with both inbound and outbound resolutions (calls, chats and emails).
- Ability to work in a 6-days rotational shift.

📌 Customer Service Executives - Full Time (Bengaluru)
🏢 PrepLadder
📍 Bengaluru