Job Title: Service Management Manager

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. Enhancing people's lives through secure, reliable advanced technology.

Provides leadership and oversight for the Service Management group. Ensures ongoing oversight, facilitation and administration of ITIL based service support to manage and oversee service delivery through processes, including incident, major incident, problem, request and change management. Coordinates client-facing resources, client management, and potential client partners to facilitate compliance with service quality commitments

Manages the efforts of professional Service Management team.

Ensures team members follow established procedures and deliver exceptional client service across all aspects of service delivery, including:





o Major Incident Management,

o Change Management, and

Monitors team performance and outcomes, addressing and resolving competency and related issues.

Any degree and 8 years' relevant experience OR equivalent combination of education and relevant experience

0-2 years' leadership experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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📌 Service Management Manager - ITIL (Bengaluru)
🏢 Unisys
📍 Bengaluru