Job Title: Client Program Specialist Location : Hybrid role - Sector 75, Mohali
Schedule: 8:30PM to 5:30AM IST (Night Shift)

**Candidate must have US Staffing industry experience.

Supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our company, our clients and our community, and accountability and ownership of the position.

Under the direct supervision of the Client Program Manager, the Client Program Specialist serves as the primary point of contact for all assigned client(s) and program vendors. The Client Program Specialist contributes to the growth and profitability of the account through the management of strong relationships with the client(s), fulfillment of the client's staffing services agreement, and maintaining strong relationships with the program vendors. The Client Program Specialist will manage the day-to-day interaction with the client and vendors, assist with identifying process improvements, and ensure service level agreements are met.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Program Specialist will be responsible for managing the full requisition process for assigned clients. The Client Program Specialist will provide immediate front-line customer service to cross-function teams, clients, vendors, and the management team.
Input and maintain all requisitions into required systems based on client structure and service level agreements.
Coordinate job order distribution and communicate customer needs with approved vendors via phone, email, and/or Vendor Management System.
The Client Program Specialist will be responsible for ensuring all program related onboarding activities have been completed, prior to any contingent worker reporting to a client site.
Ensure new hire emails are created to satisfy internal data entry requirements.





The Client Program Specialist will act as main point of contact for all assigned client partners and program vendors and will be responsible for partnering with appropriate parties to resolve all workforce issues in a timely manner.
Coordinate resolution of the workforce issues with vendors and client partners and understand risk areas for all parties.
Support the vendor partners, contingent workers, and client contacts in coaching, counseling, investigations and terminations in a qualified and empathetic manner, as required.
Maintain high levels of customer service with clients and vendors to stay one step ahead and exceed expectations.
Advise vendor partners accordingly, who are seeking reimbursements, pay increases, extensions, etc., Mediate inquiries for employees impacted by unexpected circumstances including layoffs, travel delays, medical emergencies, etc.
Respond to client and vendor partners in timely manner adhering to any existing service level agreements (SLA's).

The Client Program Specialist will be responsible for supporting clients, internal Suna Workforce Management staff, and vendor partners with timekeeping and payroll inquiries.
Responsible for supporting client and vendor partners in ensuring that timecards are completed accurately, in accordance with the relevant state employment laws including meal and rest break laws.
The Client Program Specialist will be accountable for providing accurate and thorough communication to staffing partners and ensuring that all vendors are abiding by program guidelines.
Support the ongoing education of program processes to vendor partners.
Coordinate with vendors, as needed, to support staffing needs. Conduct calls with vendors, as needed,



to address any issues with the program or specific requisitions/contingent workers.

The Client Program Specialist is responsible for acting as the main point of contact for assigned clients. The Client Program Specialist will be expected to provide high level customer service in all client interactions.
Educate all client hiring partners on the contingent staffing process as per client requirements and ensure they have a full understanding of the required process.
Conduct quality control calls with client, as needed, to identify any potential needs and address questions.
Reporting and Administration
The Client Program Specialists will be responsible for supporting all reporting and general administration of assigned clients and maintaining full compliance in all areas of the relationship. This will include reporting, audit compliance, vendor compliance, and administration of any required tools.
Support vendor compliance in all aspects of agreements, including screening, invoicing, hiring practices, etc.
Assist in completion of any ad hoc reporting requested by client.
Ensures the achievement of program service standards. Experience in the Temporary Staffing industry or Human Resources preferred.
Must have proven ability to develop relationships with stakeholders and provide high levels of customer service.
Must have a strong desire to help people.
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Intermediate to advanced level skills in Microsoft Excel, Word and Outlook preferred. Must be conversant and familiar with online tools.
Ability to engage in fine motor skills such as typing and writing for up to 2 hours without a break, use fine motor skills for up to 8+ hours per day.
Ability to see and read computer screen, employment documents, and correspondence.

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