At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. 3-5 year certified ServiceNow application Development and administration experience across all modules (ITSM/HR/ITOM/ITAM). Experience with Integrations between ServiceNow and various third-party systems OR knowledge and experience using REST API to build integrations

We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsen's ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, SPM, HR, VR, ITAM, ITOM modules, scripting skills, and a passion for implementing best practices, we want to hear from you!
Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
Troubleshoot, triage and resolve incidents, problems, requests, changes,



events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.
Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders
Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
Bachelor's degree in Computer Science, Information Systems or related field

- 3-5 years of hands-on ServiceNow development and administration experience
- Certified System Administrator and Certified Application Developer certifications
- Excellent knowledge of ServiceNow modules - SPM, HR, SecOps/VR, ITAM, ITOM, ITSM, etc.
- Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON
- Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams
- Cooperative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision
- Fluency in reading and speaking English

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

📌 IT ServiceNow Software Developer (Bengaluru)
🏢 Nielsen
📍 Bengaluru