TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.
TriNet has a nationwide presence and an experienced executive team. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. The manager role will manage and coordinate customer service support staff and/or supervisors toward providing excellent service to TriNet's customers, with an emphasis on achieving company targets and goals while upholding our corporate Core Values. This role is vital in the support of our company's objectives including growth, delivery of superior service, successful implementation and training of both procedural and technological initiatives, driving operational efficiencies, and fostering team spirit in support of TriNet's culture and goals.
Lead customer service teams to efficiently and expertly support customer inquiries via phone, email, chat and service cases.
Resolve client and client employees' issues relative to TriNet policies about human resources, payroll and benefit practices, products and services.




Responsible and accountable for all personnel issues (discipline, coaching, mentoring, performance management, work schedules, policy enforcement, etc.)
Drive workforce management best practices. Provide colleague training, development and mentoring to ensure colleague readiness for expanded service delivery and successive roles.
Regularly interact with external clients to assess satisfaction, service levels and retention risks.
Collaborate with internal departments (payroll, tax, 401(k), legal, sales, technology, CX centers, account management, etc.) Ensure efficient customer support and solutions that comply with TriNet standards, service quality standards, technical guidelines, and regulatory requirements
Provide TriNet leadership with analyses, recommendations, and other information to ensure best practices delivery standards and metrics achievement
Provide on-going education and information to team on current TriNet products, services, processes, and systems
Complies with all policies and standards
Bachelor's/Master's degree in Business Administration, Operations, Communications, or related field.
Certifications in Customer Experience (CX), WFM, or Contact Center Leadership. – Certified Payroll Professional (FPC/CPP) – by the American Payroll Association – preferred
Work Experience
10+ years of experience in customer support/contact center operations.
Minimum 3 years in related field; payroll,



HR, Benefits etc.
Ability to take action and make leadership decisions independently regarding low to medium impact day to day operations and direct report management.
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Proficient in Microsoft Office Suite
Knowledge of PEO products, services, and markets a plus, including knowledge of operations, cross-functional workflows, and interaction between the various company units, processes, and systems.
Proven leadership ability in creating and maintaining a work environment where others are motivated/inspired to take action and deliver service excellence
Ability to work on issues of diverse impact where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Work in a clean, pleasant, and comfortable office work setting. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.
Travel Requirements
~25% travel may be required

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [HIDDEN TEXT] to request such an accommodation.

📌 Customer Relationship Management Executive (Secunderabad)
🏢 TriNet
📍 Secunderabad