Job Description – Customer Support Executive

Company: CarQure

Location: Chennai

Experience: 0 - 2 Years

Employment Type: Full-Time

Department: Operations

About the Role

We are looking for a customer-focused Customer Support Executive to handle customer queries, resolve complaints, and coordinate with garage partners and internal teams to ensure a smooth customer experience.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, and emails.
- Provide accurate information about services and subscription plans.
- Resolve customer complaints and follow up until closure.
- Coordinate with garage partners, suppliers, and internal teams.
- Maintain customer records and update details in the CRM.
- Escalate unresolved issues to the concerned team.
- Ensure timely communication and customer satisfaction.

Required Skills

- Good verbal and written communication skills.




- Strong problem-solving and follow-up skills.
- Ability to handle customers professionally.
- Basic knowledge of MS Excel, Google Sheets, and CRM tools.
- Good coordination and time-management skills.

Preferred Qualifications

- Any graduate degree.
- 0–2 years of experience in customer support or operations.
- Experience in the automotive or service industry is an advantage.

Key Performance Indicators (KPIs)

- Customer satisfaction.
- Response and resolution time.
- Number of queries resolved.
- Follow-up effectiveness and adherence to timelines.

Pay: ₹15,000.00 - ₹40,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

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