- Handle customer enquiries received through emails, calls, sales visits and exhibitions.
- Prepare quotations and provide basic technical support for laboratory and analytical instruments.
- Negotiate pricing and follow up with customers to convert enquiries into orders.
- Verify customer purchase orders against quotations and process orders.
- Manage order processing, Proforma Invoices and Work Orders.
- Handle tender enquiries, quotations and required tender documentation.
- Coordinate with vendors and suppliers for procurement, pricing and delivery.
- Coordinate with sales executives to achieve sales targets and resolve customer issues.
- Liaise with service teams for equipment maintenance, repairs and AMC.
- Conduct product knowledge training for current team members.
- Manage customer communication, promotional emails and product introductions.
Preferred candidate profile
- Good understanding of technical parameters of instruments is preferred.
- Knowledge of quotation preparation, order processing and tender documentation.
- Excellent communication, negotiation and coordination skills.
- Basic computer knowledge and MS Office proficiency.
- Female candidates only.