Industry: Freight Forwarding / Logistics
Department: Customer Service
Experience: 25 Years

Key Responsibilities

- Handle end-to-end ocean freight shipments (Import & Export).
- Coordinate with customers, shipping lines, overseas agents, and internal operations teams.
- Manage shipment bookings, documentation, and shipment tracking.
- Provide timely shipment updates and ensure customer satisfaction.
- Handle customer queries, complaints, and shipment-related issues.
- Coordinate with operations, documentation, and transport teams for smooth shipment execution.
- Ensure timely invoicing and follow-up on outstanding payments.
- Maintain strong customer relationships and ensure service quality.

Candidate Requirements

- Graduate in any discipline; logistics qualification preferred.
- 2–5 years of experience in Customer Service – Ocean Freight.
- Must have experience in the freight forwarding industry.
- Valuable knowledge of ocean freight import/export processes and documentation.
- Excellent communication, coordination, and customer-handling skills.
- Proficiency in MS Excel and email communication.
- Ability to work independently and manage multiple shipments.

📌 Customer Service - Ocean Freight (Mumbai)
🏢 Jeena
📍 Mumbai