Role & responsibilities

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide appropriate solutions.
- Maintain a high level of customer satisfaction during interactions.
- Understand customer concerns and escalate issues when required.
- Maintain accurate records of customer interactions in the system.
- Meet daily productivity and quality targets.
- Follow company policies, process guidelines, and compliance standards.

Preferred candidate profile

- Excellent verbal communication skills in English.
- Positive listening and interpersonal skills.
- Basic computer knowledge.
- Ability to work in rotational shifts/night shifts.
- Immediate joiners preferred.
- Prior BPO/Customer Support experience will be an added advantage.

📌 Customer Support Executive (Bangalore Rural)
🏢 Wroots Global
📍 Bangalore Rural