Job Summary

Role: Lead - Business Systems

Experience: 10+ years

Location: Chennai

We are seeking an experienced Business Analyst Lead to direct our Business Systems team, bridge business Operations with technology Engineering and drive key operational improvement projects.

Responsibilities

1. Team Leadership Operational Governance
2. Lead, mentor, and direct a team of Business Analysts handling day-to-day business requirements, ensuring quality, accuracy, and timely delivery.
3. Establish and monitor core operational metrics and KPIs for the BA team to ensure consistent performance and compliance.
4. Cross-Functional Stakeholder Collaboration
5. Partner with internal business units (Sales, Finance, Catalog, Customer Service, Logistics) to align technical solutions with commercial goals.
6. Facilitate structured requirement gathering, process mapping, and ongoing status reporting to managerial and executive stakeholders
7. Process Engineering System Improvement
8. Evaluate real-time system performance and operational data to identify bottlenecks and substandard processes across business functions.
9. Scope, execute and deliver management - sponsored improvement initiatives in direct collaboration with Technology and Engineering teams.
10. Requirements Lifecycle Documentation
11.



Oversee the end-to-end requirement lifecycle from business requirement gathering and functional specification drafting to formal sign-off and delivery.
12. Implement clear project delivery plans, tracking system changes and maintaining comprehensive internal/external system documentation.

Skills

Must Have

1. Experience: 10+ years of overall experience in a Business Analyst role, with proven track record in the E-Commerce domain/platform.
2. Core Technical: Proficiency in SQL for data extraction and querying.
3. Core Competencies: Advanced Stakeholder Management, Critical Thinking, Analytical Reasoning, and Structured Problem Solving.
4. Communication: Exceptional verbal, written, and executive presentation skills.
5. Proficiency with BPMN / Process Mapping tools

Valuable to Have

1. Hands-on exposure to AI productivity/analytics tools.
2. Background in Statistical Analysis or Data Analytics.
3. Knowledge of Six Sigma methodologies (Green/Black Belt preferred).
4. Understanding of SDLC methodologies (Agile, Scrum).
5. PMP / CBAP Certification.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Business Systems (Chennai)
🏢 OJCommerce
📍 Chennai