Full-time 3 -7+ Years Experience

We are looking for an experienced professional to lead the end-to-end implementation, integration,
and optimisation of Salesforce Marketing Cloud (SFMC) with Salesforce
Service Cloud . The ideal candidate should have both technical and
functional expertise across CRM, marketing automation, customer engagement
workflows, and cross-cloud integration.

View role details

Responsibilities

- Key Responsibilities
- SFMC Implementation
- - Lead complete setup, configuration, and deployment of Salesforce Marketing Cloud.
- - Build and manage data extensions, contact models, journeys, and audience segmentation.
- - Configure Email Studio, Mobile Studio (SMS/WhatsApp), Automation Studio, and Journey Builder.
- - Develop personalised, dynamic content using AMPscript and SSJS.
- - Establish data ingestion processes (APIs, SFTP, automations).
- - Ensure platform governance, permissions, roles, and security best practices.
- SFMC - Service Cloud Integration
- - Design and execute integration between Service Cloud and Marketing Cloud using:
- o Marketing Cloud Connect
- o REST/SOAP APIs
- o Data synchronisation tools
- - Set up synchronised data sources, triggered sends, case and customer event-based journeys.
- - Work closely with CRM and support teams to build cross-cloud use cases (e.g., service notifications, feedback journeys, CSAT workflows).
- - Ensure data accuracy, harmonisation, and real-time sync between platforms.
- Solution Architecture Technical Execution
- - Convert business requirements into scalable technical solutions.
- - Create architecture diagrams, data models, and integration flows.
- - Work on scripting, automations, SQL queries, APIs, and data transformations.
- - Troubleshoot system issues, sync errors, and journey logic problems.
- Project Management




- - Lead implementation timelines, deliverables, and documentation.
- - Coordinate with internal teams, Salesforce consultants, and external vendors.
- - Conduct UAT, training sessions, and post-go-live support.
- Analytics Reporting
- - Build performance dashboards, journey reports, and engagement insights.
- - Recommend optimisation strategies for personalisation, customer retention, and service efficiency.
- ____________________
- Required Skills Qualifications
- - 3-7+ years of hands-on SFMC implementation experience.
- - Strong understanding of Customer 360, Service Cloud objects (Cases, Contacts, Activities).
- - Expertise in Journey Builder, Automation Studio, SQL, AMPscript, APIs.
- - Experience with Marketing Cloud Connect or custom API integrations.
- - Ability to translate business requirements into technical configurations.
- - Strong understanding of data modelling, ETL, segmentation, and automation logic.
- - Salesforce certifications preferred:
- o SFMC Email Specialist
- o SFMC Consultant
- o Salesforce Administrator
- o Service Cloud Consultant (optional but desirable)
- ____________________
- Preferred Attributes
- - Robust problem-solving and documentation skills.
- - Comfort working in fast-paced, cross-functional environments.
- - Good communication and stakeholder management skills.
- ____________________
- Benefits:
- - Provident Fund
- - Health Insurance
- - Non Sales Incentives
- - Paid Leave
- - Daily Snack
- - Yearly Bonus
- - Opportunities for qualified growth and training
- - Supportive and friendly work environment
- ____________________
- Compensation:
- - Open for discussions

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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