Role & responsibilities

- Manage and maintain strong relationships with existing and potential customers.
- Handle customer queries, complaints, and concerns through calls, emails, and other communication channels.
- Follow up with customers regularly to ensure customer satisfaction and timely resolution of issues.
- Maintain accurate customer records, interactions, and follow-up details.
- Coordinate with the sales and operations teams to ensure smooth customer service.
- Prepare daily reports related to customer interactions, follow-ups, and pending issues.
- Provide regular updates on work progress, task status, and pending activities to management.
- Coordinate with customers regarding payment collection and ensure timely follow-ups.
- Monitor pending payments and maintain proper records of collection status.




- Ensure timely communication and maintain a professional approach while dealing with customers.
- Ensure proper coordination between customers and internal teams for smooth workflow.

Preferred candidate profile

- Male candidates only.
- 2+ years of experience in CRM, customer relationship management, customer support, or a similar role preferred.
- Positive verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Excel.
- Strong follow-up, coordination, and problem-solving skills.
- Ability to handle multiple customer queries and maintain professional relationships.
- Should be responsible, proactive, and target-oriented.
- Must have a positive attitude and willingness to learn.

📌 Customer Relationship Manager (Patna)
🏢 rd eco developers
📍 Patna