Overview:

Tek Wissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid (4 Days work From Office)

Position Description:

- We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations.
- The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues.
- This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability.

Skills Required:

- Microsoft Windows, System Administration, Microsoft Azure, Power Shell, Authentication, Developing Automation Scripts, AI

Must Have Skills:

- Excellent experience of Microsoft Intune focused on Autopilot enrolment, Device Pre-provisioning & Configuration troubleshooting (Enterprise large account handled more than ~50k endpoints)
- Proficiency in Entra ID Management, Conditional Access, troubleshooting Authentication issues.
- Proficiency in Power Shell scripting automation and proactive remediations
- Excellent experience in troubleshooting in Windows administration - Experience in creating custom applications and integrating with Autopilot




- Experience in configuring and deploying PKI certificates to Windows, IOS and Android devices

Skills Preferred:

- Endpoint Security, Power Apps, Microsoft Office, IT Operations

Experience Required:

- Specialist Exp: 5+ experience in relevant field

Experience Preferred:

- 5+ in Windows Client OS Administration and SNOW experience
- Hands on experiencing creating Intune applications and custom solutions using Powershell or Copilot AI

Good To Have Skills:

- Experience with SCCM and Co-management
- Robust understanding of endpoint management and security.
- Hands on experience in developing Copilot Studio Agent or Power Platform solutions.
- Excellent Troubleshooting skills in M365 Platform services
- Communicating the large-scale issues to the client's leadership and ITSM process compliance.

Education Required:

- Bachelor's Degree, Master's Degree

Education Preferred:

- Certification Program

Additional Information :

Roles & Responsibilities:

Intune Administration & Endpoint Management:

- Manage and maintain Microsoft Intune for Windows, iOS, and Android devices.
- Handle device enrolment, compliance policies, app protection, and configuration profiles.
- Troubleshoot and resolve Intune-related issues such as enrolment failures,



compliance errors, and software deployment failures.
- Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.
- Support Autopilot provisioning and policy enforcement for end-user devices.
- Ensure endpoint security and compliance as per enterprise security policies.

Incident Management & Troubleshooting:

- Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).
- Work closely with Service Desk / GIM, SME teams, and vendors (Microsoft) for troubleshooting.
- Perform root cause analysis (RCA) and contribute to permanent fixes.
- Maintain incident logs, documentation, and knowledge base for recurring issues.
- Ensure adherence to SLAs for issue resolution and incident response.

Service Improvement & Automation:

- Identify trends in incidents and recurring problems to improve service stability.
- Automate manual tasks using Power Shell, Intune Graph API, and automation tools.
- Assist in developing SOPs, technical playbooks, and troubleshooting guides (KBAs).
- Provide input to process improvements and optimization initiatives.

Stakeholder & Communication Management:

- Collaborate with Client engineering Teams and support teams to address any staging issues.
- Participate in technical discussions, problem-solving sessions, and weekly service reviews.
- Maintain transparency in incident handling and provide timely updates to leadership.

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.

📌 IT Operations Support Specialist (India)
🏢 Tekwissen India
📍 India