Position Description

- Role Family: Technology, Customer Platforms &
- Salesforce Engineering
- Suggested Level: Engineer / Senior Engineer (based on candidate's experience, skills, and assessment outcome)
- Core Platform: Salesforce CRM, Salesforce Industries (Vlocity), and Energy &
- Utilities Cloud capabilities
- Ways of Working: Agile Scrum methodology, product aligned cross functional squads, Continuous Integration &
- Continuous Deployment (CI/CD), and DevOps delivery practices

Role Summary The Salesforce / Salesforce Industries Engineer designs, builds, tests, deploys and supports secure, scalable Salesforce solutions that improve customer and business journeys across Centrica's customer platform estate. The role combines hands on Salesforce engineering with integration, automation, quality and live service ownership, working closely with Product, Architecture, QA, Operations and business stakeholders.

Key Responsibilities

- Translate functional and non functional requirements into maintainable Salesforce solutions, contributing to technical design and task decomposition.
- Design, develop, test and deploy Salesforce capabilities using Apex, Lightning Web Components (LWC), Flows and appropriate declarative configuration.
- Configure Salesforce objects, validation rules, automation and workflows while applying an OOTB first / best practice approach and minimising unnecessary customisation.
- Develop and support Salesforce Industries / Vlocity capabilities, including OmniStudio / OmniScripts, Enterprise Product Catalogue (EPC) and Integration Procedures where relevant to the solution.
- Build and maintain integrations and APIs between Salesforce and enterprise platforms, using appropriate REST / SOAP, event driven or asynchronous integration patterns.
- Participate in backlog refinement, sprint planning, technical spikes and implementation discussions; own assigned stories through development, testing and deployment.
- Perform peer reviews, uphold coding and configuration standards, and contribute to reusable patterns, engineering guidelines and technical documentation.
- Work with QA / QE teams to diagnose defects, support system and user acceptance testing, and drive issues through to resolution.
- Support production services, including incident investigation, root cause analysis, defect resolution and continuous improvement.
- Promote secure engineering practices covering access, data quality, performance, resilience, privacy and compliance.
- Mentor junior engineers where appropriate and contribute to a collaborative culture of engineering excellence.

Technology &
- Engineering Scope

Area

Expected capability

Salesforce Core

Apex, LWC, SOQL/SOSL, Flows, objects, validation, security and platform best practices

Salesforce Clouds

Sales Cloud, Service Cloud and Experience Cloud; exposure to other clouds as relevant

Salesforce Industries

Vlocity / Salesforce Industries

- OmniStudio / OmniScripts, EPC and Integration Procedures as applicable

Integration

REST/SOAP APIs, callouts, enterprise integrations, asynchronous / event driven patterns

DevOps

Git or similar version control




- CI/CD pipelines; source driven development and release discipline

Quality

Automated/unit testing, peer review, defect triage, non functional requirements and performance awareness

Cloud / wider estate

AWS and integration with other enterprise platforms such as Microsoft Dynamics may be relevant

Operations

Production support, monitoring, incident investigation, RCA and continual service improvement

Essential / strong fit

- Strong hands on Salesforce development experience spanning both declarative and programmatic delivery.
- Apex and Lightning Web Components (LWC), with solid understanding of Salesforce data model, governor limits, security and platform architecture.
- Experience with Sales Cloud and Service Cloud; Experience Cloud knowledge is beneficial.

- Practical understanding of Salesforce integrations, APIs and cross system data flows.
- Working experience with Git or equivalent version control and Agile / Scrum delivery practices.
- Ability to write well tested, secure, maintainable solutions and participate confidently in code/design reviews.
- Good analytical and troubleshooting skills, including the ability to investigate production issues and identify root causes.
- Transparent communication and collaboration skills across engineering, product, QA and business stakeholder groups.

Preferred / Differentiators

- Salesforce Industries / Vlocity experience, particularly OmniStudio / OmniScripts, EPC and Integration Procedures.
- Experience in Energy &

- Utilities, retail, complex product configuration, selling or customer service journeys.
- Exposure to AWS or other cloud services and enterprise integration architecture.
- Experience with CI/CD implementation, deployment automation, static analysis or release tooling.
- Salesforce certifications appropriate to the level, such as Platform Developer, Platform App Builder, Industries / OmniStudio or related credentials.
- Experience mentoring developers and helping establish reusable engineering patterns or standards.

Indicative Experience Level For a Senior Engineer / Senior Developer variant, use 5+ years of Salesforce experience as the benchmark, with a meaningful portion of that experience in production enterprise delivery. For a mid level Engineer variant, the experience threshold can be reduced while retaining the same core technical capabilities.

Delivery Expectations

- Own engineering stories end to end: understand the requirement, design the solution, implement, test, deploy and support it in production.
- Contribute to technical refinement and identify dependencies, risks, integration impacts and non functional requirements early.
- Use code review and automated testing as normal engineering controls, not as late stage quality gates.
- Prefer standard Salesforce capabilities where fit for purpose,



and document justified exceptions and custom solutions.
- Design for reliability, scalability, security and maintainability, with a clear understanding of the wider customer platform ecosystem.

Stakeholder Interfaces

Success Measures

- Predictable delivery of high quality Salesforce features with low defect leakage.
- Reliable and maintainable integrations across Salesforce and surrounding enterprise systems.
- Improved platform performance, security, data quality and operational resilience.
- Effective contribution to Agile team outcomes, technical standards and continuous improvement.
- Growing capability of the engineering team through knowledge sharing, mentoring and reuse.

Recommended Job Advertisement Text

Join Centrica as a Salesforce / Salesforce Industries Engineer and help build secure, scalable customer platform capabilities that make complex customer and colleague journeys simpler. You will work in a product aligned engineering team, turning requirements into production ready Salesforce solutions across core Salesforce and, where applicable, Salesforce Industries capabilities.

- You will design and build solutions using Apex, LWC, Flows and Salesforce configuration, while working with APIs and enterprise integrations.
- You will contribute to technical design, sprint refinement, code reviews, testing, CI/CD and live service support.
- You will partner with Product, Architecture, QA and Operations to deliver secure, resilient and maintainable outcomes.
- Experience with Salesforce Industries / Vlocity, OmniStudio / OmniScripts, EPC and Integration Procedures is highly valuable for industry specific delivery.
- Experience in energy/utilities or other complex product and customer service environments is an advantage.

Your future duties and responsibilities Required Qualifications To Be Successful In This Role

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