Relationship Manager - Retail

Business Development & Sales

- Source current customers through direct sales, referrals, connectors, and channel partners.
- Achieve assigned targets for retail loan products such as Home Loans, LAP, Personal Loans, Vehicle Loans, etc.
- Generate business from existing and potential customers.
- Conduct field visits, market surveys, and lead generation activities.

2. Customer Relationship Management

- Build and maintain strong relationships with customers.
- Understand customer financial requirements and provide suitable product solutions.
- Ensure customer satisfaction through timely service and query resolution.
- Maintain regular follow-up with customers for repeat and referral business.

3. Loan Processing & Coordination

- Collect and verify customer documents as per company policies.
- Coordinate with credit, operations, legal, and technical teams for loan processing.




- Ensure smooth loan disbursement within defined turnaround time (TAT).
- Track applications and update customers on status.

4. Portfolio Management

- Monitor portfolio quality and customer repayment behavior.
- Support collection efforts for overdue accounts whenever required.
- Ensure portfolio growth while maintaining asset quality.

5. Compliance & Risk Control

- Adhere to all regulatory and company guidelines.
- Ensure KYC, AML, and documentation compliance.
- Maintain accuracy in customer records and reporting.

6. Market Intelligence

- Track competitor activities, pricing, and market trends.
- Share market feedback with management.
- Identify opportunities for business expansion in assigned territory.

📌 Retail Relationship Manager (Pune)
🏢 equitas small finance bank
📍 Pune