Job Title: Retail Sales Trainee
Experience: Fresher
Qualification: Minimum 10th Pass
Job Type: Full -Time
Location: Kochi

Job Summary:

We are looking for enthusiastic and customer -focused freshers to join our retail team as Retail Sales Trainees. The role involves assisting customers, supporting sales activities, and ensuring a smooth in -store experience while learning retail operations.
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Key Responsibilities:
Sales:

- Follow the complete sales process as guided by the store/team leader

- Assist in achieving daily sales and conversion targets

- Support in improving store KPIs such as:

- Overall sales performance

- Accessory sales

- Profit contribution
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- Help customers in selecting products based on their needs
Customer Service:

- Greet and attend to customers in a polite and timely manner

- Ensure proper handling of customer queries and concerns

- Support in resolving customer complaints within defined timelines (SLA/TAT)





- Follow up on customer issues with internal teams when required

- Contribute to improving customer satisfaction metrics like:

- Customer feedback (VOC)

- Net Promoter Score (NPS)

- Mystery audit scores
Learning & Development:

- Learn about products, offers, and store processes regularly

- Attend training sessions as assigned

- Stay updated on new product launches and promotions

- Develop communication and sales skills

Requirements
- Minimum qualification: 10th Pass
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- Fresher candidates are welcome
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- Basic communication skills

- Willingness to learn and work in a retail workplace

- Customer -friendly attitude

Other details regarding job

Minimum qualification: 10th Pass

Location - Kochi

Salary - 12,300 per month

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📌 Hiring || Retail sales Trainee -Kerala (India)
🏢 2COMs
📍 India