Job Description – Process Associate (Voice Process)

Job Location: Chennai, Tamil Nadu
Job Role: Process Associate – Voice Process
Salary: Up to ₹30,000 per month
Process Type: Voice Process (Inbound / Outbound)
Shift: Day Shift Only
Employment Type: Full time

Job Summary

We are looking for enthusiastic and customer-oriented candidates for the Process Associate – Voice Process role in Chennai. The selected candidates will be responsible for handling customer calls, addressing queries, providing appropriate solutions, and ensuring a positive customer experience through effective communication.

Roles and Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer requirements and resolve queries efficiently.
Provide accurate information and appropriate solutions to customers.
Maintain excellent customer service and customer satisfaction.




Update customer details and call records in the CRM system.
Follow company policies and standard operating procedures.
Achieve assigned daily and monthly performance targets.
Coordinate with internal teams to resolve customer-related issues.
Maintain call quality and productivity standards.

Candidate Requirements
Good verbal communication skills are mandatory.
Basic English communication skills.
Freshers and experienced candidates can apply.
Any degree or relevant educational qualification.
Basic computer knowledge.
Valuable listening and interpersonal skills.
Ability to handle customer conversations professionally.

Salary and Advantages

Pay: Up to ₹30,000.00 per month

Work Location: In person

📌 Senior Process Associate Chennai
🏢 shivathattex
📍 Chennai