Role & responsibilities
Provide customer support through chat and email channels in a non-voice process.
Respond to customer inquiries, resolve issues, and deliver effective solutions in a timely and qualified manner.
Maintain accurate and detailed records of customer interactions using CRM software.
Collaborate with team members to meet process goals and ensure high levels of customer satisfaction.
Adhere to company policies and service standards while handling customer communications.
Escalate unresolved issues to the appropriate internal teams when necessary.

Key Skills Required:
Solid written communication skills in English.
Typing speed of at least 40 words per minute.
Familiarity with CRM tools and customer support platforms.




Ability to multitask and manage time efficiently.
Team player with a proactive approach to problem-solving.
Prior experience in chat/email support is preferred.

Preferred candidate profile
Education: Minimum qualification of +2 / Any Graduate.
Experience: 02 years in customer support (chat/email) preferred.
Typing Speed: Minimum 40 WPM.
Communication: Robust written English skills.
Location Preference: Candidates based in or willing to relocate to the job location.
Tools: Basic knowledge of CRM systems and customer service platforms.

📌 Chat Support Executive Non Voice Process Hyderabad
🏢 Zenloitte
📍 Hyderabad