Role & responsibilities
Respond promptly and professionally to customer inquiries via chat, email, phone.
Actively listen to customer concerns, identify the root cause of issues, and provide accurate, effective solutions
Guide customers through product features, onboarding steps, and account management procedures.

Preferred candidate profile
should be able to work as per the Australian time frame.
must have laptop and positive wi-fi connection.

Qualifications:
A high school diploma or equivalent; a college degree is preferred.
Should be proficient in English.
Previous experience in customer support or a related field is a plus.
Excellent communication and problem-solving skills.
Ability to remain calm and qualified under pressure.
Robust attention to detail and organisational skills.
Proficiency in customer support software and basic computer applications.
Flexibility to work our shift. Early morning starts from 8:30 - 5:30 Australian Time.

📌 Customer Support Representative Mumbai
🏢 Freelancer
📍 Mumbai