Roles and Responsibility
Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience as a Team Leader or similar role in a customer-facing setting.
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced workplace and adapt to changing situations.
Solid problem-solving and analytical skills.
Experience with team management tools and software.
A Bachelor's degree is required.

📌 Team Leader Operations Thane
🏢 TP
📍 Thane