Customer Support Executive(non-voice)

Responsibilities
You will use email and chat applications to give clients quick answers to their queries.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Collaborate with other team members and departments to ensure customer satisfaction
Ask customers targeted questions to quickly understand the root of the problem
Address and resolve customer complaints or concerns in a professional and timely manner
Update our internal databases with information about technical issues and useful discussions with customers
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about current features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Prioritize and manage several open issues at one time
Maintain jovial relationships with clients





Requirements
At least 1 year of chat or social media customer support, escalation, or retention experience in B2B, B2C process are preferred
A strong customer-centric thought process
Excellent verbal and written communication skills in English.
Positive probing skills
Ability to multitask and prioritize tasks effectively in a fast-paced setting
Patience when handling tough cases
Be a fast learner, understand our product in and out
Flexible to work in rotational shifts and week offs
Open to taking additional responsibilities

Job Type: Full-time, Work From Office Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Health insurance
Paid sick time

Ability to commute/relocate:
Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Are you currently based out in Hyderabad?

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
Customer support: 1 year (Preferred)

Shift availability:
Day Shift (Required)
Night Shift (Required)

Work Location: In person

📌 Chat Support Executive Madhapur
🏢 pick time
📍 Madhapur