Role: Technical Support Executive – Call CenterExperience: Fresher–2 Years
Key Responsibilities
Handle incoming and outgoing customer support calls.
Understand customer technical issues and provide appropriate solutions.
Guide customers through basic troubleshooting steps.
Assist with software, hardware, network, and system-related queries.
Create and update customer support tickets.
Escalate complex technical issues to the concerned technical team.
Follow up with customers to ensure issues are resolved.
Maintain accurate records of customer interactions and complaints.
Provide explicit instructions to customers regarding technical processes.
Ensure customer satisfaction through timely support.
Meet daily call-handling and customer service targets.
Follow company support procedures and quality standards.
Required Skills:
Positive verbal communication skills in English, Hindi, and Marathi.
Basic knowledge of computers, software, and networking.
Understanding of basic hardware and troubleshooting.
Good problem-solving and analytical skills.
Customer-handling and active listening abilities.
Basic knowledge of MS Office and ticketing tools.
Patience and ability to handle customer queries professionally.
Willingness to learn new technologies and processes.
Pay: ₹18,000.00 - ₹22,000.00 per month
Advantages
Provident Fund
Work Location: In person
📌 Call Center : Technical Nashik (India)
🏢 Care Plus Facility Private
📍 India
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