Role & responsibilities
Manage day-to-day customer care operations for the UK Travel Process.
Lead, mentor, and motivate the team to achieve performance targets.
Handle customer escalations related to bookings, cancellations, amendments, and refunds.
Monitor team performance, customer satisfaction, call quality, and service standards.
Coordinate with internal teams to ensure timely resolution of customer queries.
Track operational KPIs, prepare performance reports, and drive process improvements.
Conduct regular team coaching and training to enhance service quality.

Preferred candidate profile
Proven experience in Customer Care / Customer Service within the UK Travel Process.
Prior experience in team management and handling customer escalations.
Solid knowledge of UK travel operations, bookings, cancellations, and amendments.
Excellent communication, leadership, and problem-solving skills.
Ability to manage team productivity and maintain high customer satisfaction.

📌 Customer Care Manager Gurugram
🏢 Flight Guru
📍 Gurugram