Job Summary

We are looking for a proactive and customer-focused CRM Executive with strong communication, problem-solving, and sales-closing skills. The candidate will manage customer relationships, handle inquiries, coordinate with internal teams, and ensure customer satisfaction while supporting sales conversion and business growth.

Key Responsibilities
Manage customer inquiries, follow-ups, and relationship management.
Communicate with customers through calls, emails, and other communication channels.
Handle customer complaints, queries, and issues efficiently.
Follow up on leads and quotations to convert potential customers into confirmed sales.
Coordinate with the sales, accounts, and operations teams to ensure smooth order processing.
Prepare reports, maintain customer records, and manage data using MS Excel.
Handle basic accounting-related entries and coordination using Tally.
Draft professional emails, quotations, and customer communications.
Identify customer requirements and provide appropriate solutions.
Maintain regular follow-ups to improve customer satisfaction, retention, and sales closure.





Required Skills & Qualifications
Good working knowledge of MS Excel and Tally .
Strong written and verbal communication skills.
Proficiency in skilled email drafting.
Excellent problem-solving and customer-handling abilities.
Robust follow-up, negotiation, and sales-closing skills.
Ability to manage multiple tasks and handle customer concerns professionally.
Valuable coordination and time-management skills.

Preferred Candidate Profile
A confident and result-oriented individual with a customer-first approach.
Someone who can handle difficult situations calmly and find practical solutions.
A candidate with the ability to convert leads into sales through effective communication and persistent follow-ups.
Prior experience in CRM, customer service, sales coordination, or inside sales will be an advantage.

Key Performance Indicators (KPIs): Customer satisfaction, lead conversion rate, sales closure, follow-up efficiency, and accuracy of customer records.

📌 Customer Relations Executive Jaipur
🏢 SARAF FABTRADE PRIVATE
📍 Jaipur