Job Title - Senior Executive - Customer Relations

Experience: 3 to 5yrs

Responsibilities
Pre- Disbursement Activity:
Handling foot falls at the dealerships and dealership related activities.
Field Investigating Activity.
Lead generation through promotional activities conducted by SFL.
Collection of prospective customer information.
Disbursement:
Processing application for approval.
Obtaining documents from customers for payment.
Collection invoice/Insurance and other respective papers.
Processing the loan documents for payment.
Post Disbursement:
Confirmation of delivery of vehicle finance processed.
Collection of registration certificate if applicable.
Collection of insurance policy if applicable.
Recovery Management:
Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
Customer relations and cross selling:
Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling prospects with the customers.

📌 Customer Relations Kerala (India)
🏢 Sundaram Finance
📍 India