Enquiry generation, making quotations & correspondence related to customers, execution of purchase orders direct follow-up with the customers, Follow -up for payment, etc.
Having experience to work on ERP software or ant CRM software • Respond promptly and professionally to customer queries via phone, email, chat, and social media.
Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
Collaborate with internal departments (production, sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
Assist in improving customer support processes and share customer feedback with the relevant teams.

📌 Customer Support Executive Ghaziabad
🏢 Lotus India
📍 Ghaziabad