Job highlights
Bachelor of Engineering with expertise in ServiceNow ITOM Event Management and ITSM tool administration
Implement and maintain ServiceNow ITOM Event Management, integrate monitoring tools, configure alert rules, automate incident workflows, perform health checks, collaborate with cross-functional teams, and support ITSM processes

Roles Responsibilities
Implement, configure, and maintain ServiceNow ITOM Event Management solutions.
Integrate enterprise monitoring tools with ServiceNow Event Management.
Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.
Manage and support MID Servers, Event Connectors, and monitoring integrations.
Automate incident creation and remediation workflows based on event alerts.
Perform Event Management health checks, optimization, and troubleshooting.




Work with CMDB and Service Mapping teams to improve service visibility.
Analyze event patterns and reduce alert noise through correlation techniques.
Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.
Support Incident, Problem, Change, and Major Incident Management processes.
Develop dashboards, reports, and operational monitoring views.

Technical Requirement
Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management
Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Educational Requirement
Bachelor of Engineering

Preferred Skills

Service Line

Cloud Infrastructure Services

📌 Cisnge Itom Event Management Engineer Hyderabad (India)
🏢 Infosys
📍 India