: Contact Centre Trainee

Position Title

Contact Centre Trainee

Department

Customer Support / Contact Centre

Location

Gurugram

Role Overview The Contact Centre Trainee will handle customer interactions and provide support related to product queries, troubleshooting guidance, and service-related concerns. This role is ideal for graduates looking to build a career in customer service within the power solutions and renewable energy domain.

Key Responsibilities
Handle inbound and outbound customer calls in a qualified manner.
Understand and explain product technical specifications (Solar, HKVA, Power

Solutions).
Provide accurate information and resolve customer queries and concerns.
Record and maintain call logs and customer interaction details.
Escalate complex technical issues to the relevant teams.
Ensure high levels of customer satisfaction through effective communication.
Maintain service quality standards and follow defined processes.




Coordinate with internal teams for quick resolution of customer issues.

Eligibility Criteria
Education: Graduate in any discipline
Experience: Freshers or candidates with up to 1 year of experience preferred

Required Skills
Ability to understand product technical specifications (Solar, HKVA, Power

Solutions)
Ability to communicate and handle queries over phone in Hindi and English
Valuable listening and interpersonal skills

Genera l
Basic computer operating skills
Ability to handle customer queries efficiently under pressure

Preferred Attributes
Prior exposure to customer service or contact centre operations (optional)
Strong problem-solving attitude and patience
Willingness to learn and adapt to recent products and processes

📌 Internship Trainee Gurugram
🏢 TeamLease Digital
📍 Gurugram