Required Skills & Experience
8+ years of IT experience with at least 4+ years in production support for MFT platforms.
Robust hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc.
In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
Solid Linux/Unix and Windows administration skills for troubleshooting.
Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
Experience working in 24x7 production environments with global teams.

Soft Skills
Robust decision-making, and crisis management abilities.
Excellent communication and stakeholder management skills.
Ability to thrive under pressure and manage multiple priorities.
Mentorship mindset to support team development and knowledge sharing.
Proactive, detail-oriented, and solution-driven approach

📌 Production Support Engineer Hyderabad (India)
🏢 Carnation Infotech
📍 India