Description

Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank

Role Purpose The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

Customer Service
Act as the first point of contact for walk-in customers.
Resolve customer queries related to accounts, deposits, payments, and banking services.
Deliver a seamless and high-quality customer experience.

Transaction Processing
Handle cash and non-cash transactions accurately and efficiently.
Process:
Cash deposits & withdrawals
Demand Drafts (DD)
Cheque transactions
Account servicing requests
Maintain operational accuracy and TAT adherence.

Sales & Cross-Selling
Identify customer needs and recommend suitable banking products.
Cross-sell:
Savings Accounts
Fixed Deposits
Insurance Products
Debit/Credit Cards
Other retail banking products





Operations & Compliance
Ensure process compliance and regulatory adherence.
Maintain proper documentation and transaction records.
Follow KYC, AML, and bank operational guidelines.

Required Skills
Customer Service Orientation
Cash Handling
Banking Operations
Communication Skills
Attention to Detail
Relationship Management
Sales & Cross-Selling
Problem Solving

Responsibilities
Manage cash and non-cash transactions efficiently and accurately.
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
Provide general banking information and resolve customer queries promptly.
Maintain high standards of speed and accuracy in all transactional processes.
Identify and promote cross-selling prospects for other banking products and services.
Ensure a positive and skilled customer experience to foster loyalty and referrals.

📌 Personal Banker Inbound Branch Banking Mumbai (India)
🏢 Kotak Mahindra Bank
📍 India