The Jewellery Sales Executive is responsible for assisting customers in selecting jewellery, ensuring excellent customer service, and achieving sales targets. The role demands robust product knowledge, a pleasant personality, and the ability to build trust with customersespecially in high-value transactions like gold, diamond, and bridal jewellery.

Key Responsibilities:1. Customer Handling
Greet customers and understand their preferences and requirements.
Assist customers in selecting jewellery pieces based on occasion, budget, and taste.
Offer detailed product explanations (weight, purity, price, design origin).
Handle customer inquiries and resolve complaints politely and effectively.
Sales & Conversion
Suggest appropriate pieces and upsell/cross-sell where suitable.
Convert walk-in customers into buyers through solid persuasion and relationship-building.
Meet or exceed daily/monthly sales targets.
Product Knowledge
Maintain deep knowledge of gold, silver, diamond, and other jewellery items.
Explain karat, hallmarking, making charges, wastage, and pricing components.
Stay updated on seasonal collections, bridal sets, offers, and trends.
Billing & Documentation
Coordinate with the cashier for billing, exchange, and return procedures.




Ensure accurate documentation of every sale (invoice, warranty card, KYC if required).
Verify customer IDs for high-value purchases as per compliance rules.
Visual Merchandising
Ensure display counters are clean, attractive, and well-stocked.
Rotate and arrange jewellery items based on current promotions or seasons.
Assist in stock-taking and tagging of jewellery.
Relationship Building
Build long-term relationships with customers for repeat business.
Follow up with bridal and premium customers post-purchase.
Collect feedback and maintain a customer database (CRM).

Skills & Qualifications:
Minimum Qualification: 12th pass / Diploma / Graduate
Language: Fluent Tamil
Experience: 0–2 years in jewellery/retail sales preferred
Pleasant personality and confident in face-to-face customer interaction
Basic math skills for calculating weights, prices, and discounts

Preferred Traits:
Trustworthy and ethical (essential in handling gold/jewellery)
Valuable memory (to recall customers, styles, prices)
Groomed appearance and polite behaviour
Willingness to work weekends and festive seasons

📌 Sales Officer Madurai
🏢 Poongulazhi Jewellers
📍 Madurai