SAP Support Lead – Job ResponsibilitiesThe SAP Support Lead is accountable for the day-to-day operation, support, and continuous improvement of the SAP landscape. The role serves as the primary bridge between business users, the internal SAP team, and external support partners. He / She will be reporting to IT HEAD. Can be positioned under Deputy Manager Level1. Incident and Service Management
Ensure timely resolution of SAP incidents and service requests.
Monitor support tickets and SLA compliance with the Annual Maintenance Team.
Prioritize critical business issues based on business impact.
Conduct root cause analysis for recurring issues.
Business User

Support
Act as the escalation point for key Super users and Process Owners.




Coordinate resolution of cross-functional process issues.
Application

Management
Manage SAP modules and business processes in production.
Oversee master data, configuration, and authorization support.
Ensure system stability and availability.
Vendor and AMS Management
Manage Application Management Service (AMS) providers.
Monitor partner performance against contractual SLAs.
Conduct regular service review meetings.
Escalate unresolved technical issues when required.

Pay: From ₹25,000.00 per month

Advantages
Food provided

Work Location: In person

📌 Sap Support Lead Koovappady (India)
🏢 Pavizham Rice Industries
📍 India