Stellar is looking for a skilled IT/ITES Technical Support skilled with 3 to 5 years of L1/L2 experience to provide exceptional technical, product, and application support.

Areas of Responsibility:
Provide L1/L2 technical, product, and application support to global customers (European/American regions).
Troubleshoot issues related to Windows OS, devices, applications, and networking.
Deliver exceptional customer service with robust communication, active listening, and problem-solving skills.
Manage stakeholder expectations and ensure timely resolution with complete ownership.
Apply critical thinking to address technical problems promptly.

Qualification:
Graduate in Computer Science/IT: BE, BTech, BSc-IT, MCA, or equivalent (CS/IT graduates only).
Preferred certifications: Windows System Administration, CCNA, ITIL.

Experience:




3 - 5 years of hands-on experience in Technical Support, Product Support, or Application Support at the L1/L2 level.
Prior experience communicating with international customers (Europe/US) preferred.
Robust communication and active listening skills with the ability to explain complex issues clearly; excellent English verbal and written skills are mandatory.
Proven customer service and stakeholder management abilities, supporting both internal and external users.
Demonstrated empathy, ownership, and critical thinking to resolve technical issues efficiently.

Timing:
8 PM -5 AM IST (US Shift)
8:00 PM to 5:00 AM IST

📌 Senior Executive Technical Support Gurugram
🏢 Stellar Information Technology
📍 Gurugram