Key Responsibilities:
Call customers for periodic service reminders and pending service follow-ups.
Book service appointments and coordinate with the service team.
Answer customer enquiries about service timings, availability, and ongoing offers.
Collect feedback after servicing and pass concerns to the relevant team.
Maintain accurate customer records and daily call updates.
Follow up with customers who missed their appointments.
Requirements:
Positive communication skills and a friendly, skilled telephone manner.
Fluency in the local language; Hindi or English is an advantage.
Basic computer and data entry skills.
Ability to follow up consistently and work with a team.
Experience in telecalling or customer service preferred; freshers are welcome.