Job Locations - Pune / Noida / Chennai / Hyderabad / Bangalore

Key Responsibilities:
Design, develop and configure ServiceNow ITSM, CSM/HRSD and ITOM modules.
Build workflows, business rules, UI policies, client scripts and Service Catalog items.
Implement ITOM capabilities including Discovery, Service Mapping, Event Management and CMDB.
Configure CSM case management and customer portals.
Implement HRSD case management, Employee Center, lifecycle events and employee journeys.
Develop integrations using REST/SOAP APIs, MID Server and IntegrationHub.
Troubleshoot issues and perform root cause analysis (RCA).
Contribute to solution architecture, effort estimation and technical documentation.
Work directly with customers to gather requirements and deliver solutions.
Mentor junior team members.

Required Skills:
ServiceNow ITSM, CSM/HRSD and ITOM




JavaScript and Glide API
Flow Designer and IntegrationHub
REST/SOAP integrations and MID Server
CMDB, Discovery and Service Mapping
Service Portal / Employee Center
Performance Analytics (positive to have)

Preferred Candidate Profile:
6 to 8 years of total experience, with at least 5 years in ServiceNow.
At least one end-to-end ServiceNow implementation.
Certifications: CSA, CAD, CIS-ITSM, CIS-CSM / CIS-HRSD, CIS-Discovery / Service Mapping / ITOM.
Excellent communication and customer-facing consulting skills.
B.E./B.Tech in Computer Science, IT or a related field.
Open to Pune, Noida, Chennai, Hyderabad or Bangalore (Fujitsu supports relocation).

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🏢 VyntraPro Innovations
📍 Bengaluru