Customer Service Representative

Job Type: Full-time
Salary: Starting from ₹15,000 per month

Job Description

We are looking for a customer-focused and enthusiastic Customer Service Representative to join our team at Kottakkal. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries and provide effective support.

Key Responsibilities
Handle customer inquiries through phone calls and other communication channels.
Provide accurate information and assistance to customers.
Follow up with customers to ensure their queries and concerns are resolved.
Provide after-sales support and maintain good customer relationships.
Coordinate with internal departments to address customer requirements.
Maintain proper records of customer interactions and follow-ups.
Ensure a positive customer experience and high service standards.

Requirements
Excellent English communication skills (mandatory).




Positive communication, interpersonal, and follow-up skills.
Previous experience in customer service or after-sales support is preferred.
Knowledge of Arabic or Hindi will be an added advantage.
Positive attitude, customer-focused approach, and team spirit.
Bachelor's degree preferred.
Ability to handle customer queries professionally and efficiently.

Salary & Perks
Starting salary: ₹15,000 per month.
Salary growth based on performance and experience.

Pay: From ₹15,000.00 per month

Perks:
Cell phone reimbursement

Education:
Bachelor's (Required)

Experience:
Relevant: 1 year (Required)

Language:
English (Required)

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

📌 Customer Service Representative Kottakkal
🏢 PBG Training Institute
📍 Kottakkal