About this opportunity :

- We are now looking for a Technical Authority Expert to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain! - What you will do

- Second level service problem restoration.

- To handle and execute the Change Request in stipulated time frame.

- Raise CSR towards OEM.

- Perform second level Preventive Maintenance of nodes.

- Acceptance testing of nodes.

- Involved in upgrade/updates of live nodes.

- Feasibility Testing and Rollout of Recent Feature as per MOP

- Emergency Handling

- Interface with other organizational entities such as GNOC - 1st Level Assurance RAN, NPIs, FM etc.

- Ability to perform under time constrains depending upon the business requirements.

- To handle and analyse Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance, when necessary. - The skills you bring :

- Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent

- Good understanding of Network Architecture in technologies of 2G, 4G, 5G, Cloud infrastructure (NFV /Telco cloud) & Nokia OEM RAN products (mcBSC, Flexi BSC, Air Scale BSC, SRAN, NCIR, CBAM, DCAP, IXRE Switches..)

- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signalling, voice and data flows, valuable services

- KPI formulae, KPI degradation and KPI troubleshooting and analytical and synthesis capabilities

- Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s





- Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies and good understanding and working knowledge of Scripting

- Detailed knowledge of Services and customer segmentation

- Core and access network performance / configuration parameters and their interpretation and usage.

- Flexible to work in 24*7 shifts

Join our Team : About this opportunity : Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.

What you will do :

- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
- Participate in routine maintenance activities, conduct change impact analysis,



and contribute to performance KPI reporting.
- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
- Perform system administration tasks, maintain databases, and manage user access.
- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
- Drive customer experience improvement initiatives and provide full support during problem management investigations.

The skills you bring :

- Ericsson Operations Engine - Mode Of Operations.
- 5G MS Operations Readiness.
- Knowledge Sharing and Collaboration Skills.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
- RAN Configuration Knowledge.

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. - Primary country and city : India (IN) || Noida

Req ID : 782574

📌 Engineer - Ran (Noida)
🏢 Ericsson
📍 Noida