Role: ServiceNow Scrum Master
Exp: 6-12 yr
Location: Hyderabad
Job Description:
Owns the day-to-day flow of delivery for a ServiceNow product squad
running Agile ceremonies protecting the team from noise and giving the Product Owner and wider stakeholders a clear honest view of progress. One generic profile applies across all six squads; the delivery pattern doesnt change by product only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning daily stand-ups sprint reviews and retrospectives
Own and maintain the squads backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity burn-down/burn-up and flow metrics
Identify escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks issues and decisions in the squads agreed reporting format
Support onboarding of new squad members Accenture GCC or permanent into the squads ways of working.
Must-Have Skills
Proven experience as a Scrum Master or Agile delivery lead in an enterprise technology environment
Working knowledge of Agile/Scrum and Kanban delivery methods
Comfortable using ServiceNow Agile Development (or equivalent enterprise backlog tooling) to run a live backlog
Strong stakeholder facilitation conflict resolution and meeting management skills
Ability to communicate clearly and concisely to both technical and non-technical audiences
Experience reporting delivery status risks and metrics to senior stakeholders
Comfortable working within a blended delivery model spanning multiple resourcing partners
Certified Scrum Master (CSM PSM I or equivalent) or willing to obtain within probation
Good-to-Have Skills
Scrum Master experience specifically on a ServiceNow delivery programme
SAFe or other scaled-Agile certification
Experience running more than one squad concurrently as a shared or part time resource
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