Location : Jammu, Jammu & Kashmir Experience Required : 4-6 Years Employment Type : Full-Time

Job Summary

Key Responsibilities

- Manage end-to-end e-commerce order fulfillment from order receipt to final dispatch.
- Oversee daily warehouse operations, including picking, packing, labeling, and shipment preparation.
- Ensure accurate and timely packing of products in accordance with quality and packaging standards.
- Coordinate with courier partners and logistics providers to ensure timely dispatch and delivery.
- Monitor order status, shipment tracking, and resolve operational issues promptly.
- Maintain inventory accuracy through regular stock reconciliation and cycle counts.
- Ensure compliance with SOPs for packing, dispatch, returns, and inventory management.
- Handle return (RTO) and exchange processes efficiently.
- Coordinate with customer support, procurement, and warehouse teams for smooth operations.
- Monitor key operational KPIs such as order accuracy, dispatch timelines, inventory accuracy, and return rates.
- Identify process improvement opportunities to enhance operational efficiency and customer satisfaction.
- Ensure warehouse cleanliness, safety, and adherence to operational standards.

Required Skills & Qualifications





- Bachelor's degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.
- 4-6 years of experience in e-commerce operations, warehouse operations, or order fulfillment.
- Strong hands-on experience in packing, quality checks, order processing, and dispatch operations .
- Experience working with courier aggregators and logistics partners.
- Good understanding of inventory management and warehouse processes.
- Proficiency in MS Excel and e-commerce order management systems/ERP.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work in a rapid-paced, target-driven environment.
- Excellent communication and team coordination skills.
- Prior experience in D2C, marketplace operations (Amazon, Flipkart, Myntra, etc.), or omni-channel fulfillment will be an added advantage.

What We Offer

- Competitive salary based on experience.
- Opportunity to work in a growing e-commerce business.
- Career growth and learning opportunities.
- Collaborative and performance-driven work environment.

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person

📌 E-commerce Operations Expert (Jammu)
🏢 GC Cloud Info System Pvt.Ltd.
📍 Jammu