Job Title

Area Operations Head

Reports To Area Manager

Region - North

Travel Required - Yes (75%)

Qualifications & Experience: Education

- Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
- Preferred: Diploma or Postgraduate qualification in Logistics or Operations.

Experience

- 5-7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K;
- Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities: Core Technical Skills
- Service Centre operations (including Delivery & pick up operations )

SLA tracking and service quality monitoring

Operational MIS and reporting





Partner coordination and field execution - Behavioural Competencies

- Strong execution discipline
- Problem-solving mindset
- Effective communication with field partners
- Ability to work in energetic, high-volume operations - Key Performance Indicators : Sr. No. KRAs KPIs

1. Service Quality

2. Partner Activation

Timely onboarding and go-live

1. SLA compliance and delivery success

2. Operational Support

3. Issue resolution turnaround

4. Data Accuracy

5. Quality and timeliness of MIS

6. Compliance

7. Adherence to governance standards

📌 Assistant Manager Operations (Drn) (Dehradun)
🏢 Dhl
📍 Dehradun