Job Information : Date Opened

05/11/2026

Job Type

Full time

Industry

Insurance

Work Experience

8 - 15 years

City

Visakhapatnam

State/Province

Andhra Pradesh

Country

India

Zip/Postal Code

530013

About Us : Venture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficiently—all while reducing operational costs and improving customer satisfaction.

- With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industry's evolving needs. - Responsibilities :

- Lead and manage the day-to-day operations of the Insurance BPO team, including claims processing, data entry, certificate management, policy checks, quote preparation, and other insurance-related tasks.

- Develop, implement, and monitor operational strategies to improve productivity, quality, and service delivery.

- Oversee the performance and development of Team Managers and their respective teams, providing guidance and support to ensure adherence to processes and achievement of targets.

- Analyze operational performance metrics and implement improvements to enhance efficiency, reduce costs, and ensure service excellence.





- Collaborate with other departments and senior leadership to resolve issues, optimize workflows, and align processes with company goals.

- Ensure compliance with industry regulations, client requirements, and internal standards across all operations.

- Manage client relationships, ensuring their expectations are met and fostering long-term partnerships.

- Lead training and development programs for operational teams to enhance skills and improve service quality.

- Monitor client feedback and implement corrective actions to maintain high levels of client satisfaction.

- Provide regular reports to senior leadership on operational performance, challenges, and areas for improvement.

- Requirements :

- 8-12 years of experience in the BPO or insurance industry, with at least 3-5 years in an operations management role.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage large teams, optimize processes, and drive operational success.
- Strong problem-solving and decision-making capabilities.
- Experience in managing budgets, forecasting, and meeting financial targets.
- In-depth knowledge of insurance processes, regulations, and industry best practices.
- Ability to thrive in a fast-paced, dynamic environment.

- Benefits :

- Competitive salary and performance-based incentives.
- Opportunities for growth opportunities and professional development.
- Collaborative and results-driven work environment.

📌 Operations Manager (Visakhapatnam)
🏢 Insuserve
📍 Visakhapatnam