Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- Noida, Uttar Pradesh

Job Summary :

- The Support Administrator for Microsoft VDI Solution/RDSH plays a critical role in ensuring the smooth operation of virtual desktop infrastructures. This position focuses on independently resolving customer tickets, providing on-call support, and conducting root cause analyses to enhance service quality and customer satisfaction.

Key Responsibilities :

- 1. Provide Technical Support For Microsoft Vdi Solution And Rdsh By Independently Resolving Tickets And Ensuring Adherence To Agreed Slas For Ticket Volume And Response Time.

- 1. Conduct Root Cause Analysis Of Escalated Issues In Virtual Desktop Environments, Implementing Solutions To Prevent Recurrence And Improve System Reliability.

- 1. Update And Manage Knowledge Base Articles To Facilitate Continuous Improvement And Streamline Support Processes.

- 1. Deliver Training And Coaching To New Team Members And Analysts,



Enhancing Team Capabilities And Operational Efficiency.

- 1. Ensure High Levels Of Customer Satisfaction By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Contributing To Overall Csat Metrics.

Skill Requirements :

- 1. Proficient In Microsoft Vdi Solution And Rdsh Technologies.

- 1. Solid Understanding Of Windows Operating Systems And Touch Services.

- 1. Familiarity With Video And Telepresence Technologies.

- 1. Strong Problem-Solving Skills And Analytical Abilities To Conduct Root Cause Analysis.

- 1. Excellent Communication And Interpersonal Skills To Support And Train Team Members.

Other Requirements :

- 1. Microsoft Certified: Contemporary Desktop Administrator Associate (Optional But Valuable).

- 1. Itil Foundation Certification (Optional But Valuable)

📌 Administrator - Miscrosoft Windows,microsoft Servers Rds,touch Services (Noida)
🏢 HCLTech
📍 Noida