Bangalore / Chennai**

Product - Product Management /

Full time /

Hybrid

- At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

You will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.

You will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.

What You Will Do :



You will own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.

- Define and execute the Virtual Agent and channels roadmap. Own how customers deploy automated conversations across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS and voice, and how those channels stay coherent as the platform grows.

- Lead the AI Services that power the surface — such as automatic conversation summary, voice-to-text transcription and AI-augmented response generation. Own how these services improve agent handle time, quality, and compliance, and decide where to invest as model capabilities change. Reason directly about accuracy, latency, and trust tradeoffs rather than treating them as engineering-only concerns.

- Be the go-to expert on Human + AI collaboration. Represent this surface to customers and account teams, translate their pain into a prioritized roadmap, and be the internal source of truth on how these products work and where they are going.

- Own the external documentation for this surface as part of the product. Drive a docs-first approach where documentation ships with features, not after them.

- Across all of these areas:

- Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.

- Work directly with customers and account teams to prioritize and sequence delivery.





- Maintain ruthless prioritization: actively manage customer asks with product evolution bets; say no with clarity and evidence.

- Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven. You can answer “why? ” for everything on your roadmap.

Who You Are :

- Rapid, Practical Learning : You can drop into an unfamiliar domain and get to working expertise fast, teaching yourself what you need rather than waiting to be onboarded. You pair that with a practical approach to innovation — you know the difference between a novel idea and a useful one, and you ship the version that moves the business rather than the version that is merely clever.
- Extreme Ownership : You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the final owner; the outcome is yours.
- High-Velocity Outcomes : You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer? ” for everything on your roadmap.
- Effective Communication, Collaboration, and Trust : You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call. You are highly organized to keep everyone aligned.
- Real-Time Feedback : You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.

What You Will Need :

- 5+ years of product management experience ideally in enterprise B2B SaaS and/or native AI platforms.
- Technical depth to engage cred

📌 Senior Product Manager, Messaging Platform & Ai Services (Bengaluru)
🏢 ASAPP
📍 Bengaluru