Customer Support Executive - Night Shift | USA Time Zone | Ahmedabad

Company : Local POS Depot Location : Vastrapur, Ahmedabad, Gujarat

Job Type : Full-time Shift : Night Shift / USA Time Zone Department : Customer Support / Customer Service

Job Summary

You will be responsible for assisting customers, resolving support queries, coordinating with internal teams, and ensuring a smooth customer experience.

Key Responsibilities

- Provide professional customer support for U.S.based clients.
- Understand customer issues and provide quick, accurate solutions.
- Maintain a polite, soft-spoken, and customer-friendly approach.
- Manage multiple customer requests efficiently during night shift hours.
- Record customer details, issues, and resolutions accurately.
- Coordinate with internal teams when escalation or technical help is required.
- Follow company processes and maintain service quality standards.
- Ensure customer satisfaction through timely follow-up and clear communication.

Requirements :

- Excellent communication skills in English.
- Good soft-spoken and skilled attitude.
- Strong problem-solving skills.
- Ability to multitask and handle customer pressure calmly.
- Comfortable working in night shifts as per USA time zone.




- Basic computer knowledge.
- Good typing and documentation skills.
- Prior experience in customer support, BPO, call center, US process, helpdesk, or technical support will be preferred.
- Freshers with strong English communication skills may also apply.

Preferred Skills

- Experience in customer service or client support.
- Knowledge of POS systems, retail software, billing software, or technical troubleshooting is a plus.
- Ability to speak clearly with international customers.
- Good listening skills and patience.
- Team player with a positive attitude.

Work Schedule

Salary

Salary will be based on skills, communication level, and experience. Suggested Indeed format : ₹15,000 - ₹35,000 per month, depending on experience. You can adjust this before posting.

Why Join Local POS Depot?

- Opportunity to work with U.S.based customers.
- Professional work environment.
- Growth opportunity in customer support and technical support.
- Training and support provided.
- Long-term career opportunity with a growing company.

Pay: ₹10,458.94 - ₹29,867.29 per month

Work Location: In person

📌 Customer Support Executive - Night Shift / Us Process (Vastrapur)
🏢 BHAVYANSH ENTERPRISES
📍 Vastrapur