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Job Summary : Key Responsibilities : Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a qualified manner and guide them to the POC.

Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.

Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.

Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.

Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

Afreen

HR -TA

93848 17327

Job Types : Full-time, Permanent

Pay: From ₹11,024.60 per month

Work Location: In person

📌 Customer Support Associate (Bengaluru)
🏢 CHN Technologies
📍 Bengaluru