A Customer Relationship Manager (CRM) builds and nurtures long-term relationships between a company and its clients. They drive business growth by overseeing post-sales support, boosting customer retention, and identifying opportunities for upselling.

Responsibilities

- Relationship Building : Act as the primary point of contact for key clients, understanding their needs, and developing tailored solutions.
- Conflict Resolution : Monitor customer feedback, swiftly address complaints, and resolve issues to ensure high satisfaction.
- Cross-selling & Retention : Identify client needs for additional products/services and pass leads to the sales team.
- Data Analysis : Analyze customer behavior, usage patterns, and feedback to refine retention strategies.
- Cross-functional Collaboration : Work alongside sales, marketing, and product development teams to improve the overall customer journey.





Key Requirements & Skills

- Experience : Typically 2-3+ years of proven experience in customer-facing roles such as client services, account management, or sales.
- Education : A bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Communication : Exceptional verbal and written communication skills; proficiency in local or regional languages is highly valued in multilingual markets.
- Tech-Savviness : Familiarity with CRM software (e.g., Salesforce, HubSpot, or Zoho) and general office productivity tools.

Must b comfortable with the location

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Delhi)
🏢 PMFS Enterprize
📍 Delhi