Trainer - Guest Service Associate

Location : Purulia, West Bengal Salary : ₹15,000 - ₹20,000 per month

Job Type : Full-time

Job Summary

We are looking for an enthusiastic and experienced Trainer - Guest Service Associate to train and prepare students/learners for careers in the hospitality and customer service industry.

Key Responsibilities

- Conduct training sessions for students/learners on Guest Service Associate roles and responsibilities.
- Deliver practical sessions on communication skills and professional behavior.
- Train learners on front office operations and basic hospitality procedures.
- Conduct sessions on grooming, personal hygiene, and skilled appearance.
- Develop learners' skills in handling customer queries, complaints, and feedback.
- Conduct role plays, practical activities, mock scenarios, and assessments.
- Train students in workplace etiquette, teamwork, and interpersonal skills.
- Prepare learners for interviews and employment opportunities in the hospitality sector.
- Monitor learner performance and provide regular feedback and guidance.
- Maintain attendance, training records, assessments, and progress reports.
- Coordinate with the Center Manager and management team regarding training schedules and learner performance.

Requirements :

- Graduate or Diploma in Hospitality,



Hotel Management, Tourism, or a related field preferred.
- Experience in hospitality, hotel operations, customer service, or training is preferred.
- Previous experience as a Guest Service Associate Trainer, Hospitality Trainer, Hotel Management Faculty, Customer Service Trainer, or similar role will be an advantage.
- Excellent communication and presentation skills.
- Must be proficient in English, Bengali, and Hindi .
- Good knowledge of guest service standards and hospitality practices.
- Strong classroom management and learner engagement skills.
- Confident personality with the ability to conduct practical and interactive training sessions.
- Basic computer knowledge.

Key Skills

- Guest Service & Guest Handling
- Customer Service
- Hospitality Operations
- Front Office Basics
- Communication Skills
- Grooming & Professional Etiquette
- Complaint Handling
- Teamwork & Interpersonal Skills
- Training & Facilitation
- Interview Preparation

What We Offer

- Full-time employment
- Opportunity to train and develop future hospitality professionals
- Supportive and professional work environment
- Career growth opportunities

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Trainer (Purulia)
🏢 Bright Future Dot Com Skills Private
📍 Purulia